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The e-HYBRID (PHEV) sits somewhere between combustion-engine and full-electric vehicle (EV). An e-HYBRID is capable of all-electric compulsion thanks to its battery. When fully powered up, you can drive between 25 to 70 kilometres solely on stored battery power. On short trips, the e-HYBRID operates like a fully electric vehicle (BEV) and doesn’t need to use gasoline. However, unlike a BEV, it can revert to regular hybrid operation once its electric range is depleted. Charging your e-HYBRID reduces fuel use, but it’s never mandatory.
Due to its size, a full battery charge cannot be achieved solely via the on-board generator and so requires plugging into an electrical outlet or charging station. The innovative interplay between both the electric and combustion motor allows for fuel-saving and lowers exhaust emissions while providing the user with an exceptional driving sensation.
On shorter journeys, a plug-in hybrid generally runs on pure electric power provided it makes sense, such as in urban areas. For maximum efficiency in different driving situations, such as longer journeys or when rapidly accelerating, it uses the combined power of the electric motor and combustion engine. If the battery which powers the electric motor has no charge, the vehicle will solely use the combustion engine.
Semi-hybrids, which are not charged using a power cable, use the electric motor to assist the combustion engine.
In hybrids, the electric motor and battery are larger than in semi-hybrids. Hybrids can power the vehicle using the electric motor for short distances and recharge its battery using the motor or through regenerative braking.
A plug-in hybrid can be recharged by literally plugging it into a charging point at home, or in a public one. It offers greater pure electric autonomy thanks to the larger battery and electric motor. The plug-in hybrid allows many people to make their normal commute to and from work using the emission-free, electric powered engine.
Driver’s of a plug-in hybrid benefit from an almost silent driving experience in all-electric mode, as well as additional acceleration power (torque) thanks to the electric motor.
Many plug-in hybrid vehicle owners already manage most of their journeys in electric mode as daily trips are usually well under 50 kilometres in range. Depending on your electricity tariff, considerable savings are made when compared to a vehicle with a classic combustion engine. But with a plug-in hybrid, you never have to give up complete autonomy: if the battery charge or capacity is not sufficient, the combustion engine will be automatically activated as required.
This category of vehicles also has economic advantages: through direct aid and subsidies for electric vehicles. And indirectly, with tax advantages thanks to their lower CO2 emissions.
Most users charge their vehicles at home throughout the night, with a Wallbox unit that can be installed in the carport or garage. Others are able to charge their vehicle at work or at public charging stations which are fortunately becoming easier to find.
A plug-in hybrid can be charged from an outlet, a Wallbox system or a public charging point. The maximum efficiency of a plug-in hybrid is achieved with a fully charged battery, so the possibility of charging at home or at the workplace should be taken into consideration. It is recommended that you charge your plug-in hybrid vehicle as many times as you can, so as to take full advantage of the additional electric motor.
The electric range of a plug-in hybrid vehicle depends on the size of its battery. In the case of CUPRA, the maximum electric range is between 50 and 60kms, depending on the model. The overall range when combined with the combustion engine is of course significantly higher.
Obviously, the range will depend on the model, driving style, the topography and road conditions. The main advantage of a plug-in hybrid is that you always have the gasoline engine as a reserve when between charges, so autonomy should not be a problem.
Charging times may vary, depending on factors such as the outside temperature, the current temperature of the battery, the charging equipment, the condition of the battery and the condition of the vehicle. Specific charging times are detailed in the technical specifications for each available plug-in hybrid model.
Using a standard charging cable, plug-in hybrid vehicles can be charged from a conventional 3-pin socket. For a faster charge, you can also use a charging station or a Wallbox. The CUPRA CHARGER is equipped with its own charging cable. For public charging stations, you need what is known as a “public AC charging cable” with a “Type 2” plug on both ends. In addition, a plug-in hybrid can also obtain part of its charge via regenerative power.
8 years or 160,000 km, whichever comes first.
An external factor essential to the performance and capacity of a battery is temperature. For this reason, especially in winter, it is necessary to "precondition" the vehicle during the charging process, that is, to warm up the battery and the interior. Or cool them in summer. This way you will not only save energy to use during driving, but you will also gain extra efficiency right from the start, with a battery at optimal temperature. Furthermore, optimized operating strategies in your vehicle minimize the effects of temperature as much as possible. In addition to the temperature, the range also depends on user-related factors: use of air conditioning, load weight and driving style etc.
The 5-door CUPRA Leon (180kW), The CUPRA Leon Sportstourer (180kW) and The CUPRA Formentor (150kW & 180kW) are all available with plug-in hybrid technology.
A CUPRA Charger is a wall mounted charging device, ideally installed at your home garage, which lets you charge your vehicle comfortably and safely.
Moreover, it can offer remote functionalities and even Internet connection so you can control it remotely and receive charging statistics to your user portal.
Moreover, it offers internet connection so you can control it remotely and receive charging statistics to your user portal.
The benefits that the CUPRA charger offers when it comes to home charging:
Having an Plug-in Electric Vehicle (PHEV) or Full-Electric Vehicle (BEV) means that you can charge your vehicle both on the street, using an Easy charging, and at home, using either CUPRA Charger for optimized-battery charging or also on a conventional plug-in socket.
Having an Electric Vehicle means that you can charge your vehicle both on the street, using an Easy charging, and at home, using CUPRA charger to top up your battery faster and allowing you to plug into a conventional plug socket.
CUPRA Charger: available in 1 ph and 3 ph modes for up to 11kW AC
CUPRA Charger Connect: Connecting to your home internet you can add remote functionalities. management.
CUPRA Charger Pro: Similar to CUPRA Charger Connect, but including this includes integrated 3G connectivity and a certified MID energy meter an energy meter which lets you measure your charger consumption.
No, all chargers can be used to charge both PHEVs and BEVs from most brands, since EU-plug is Standard is universal, according to IEC 62196-2 and IEC 62196-3 and local standardization initiatives…so an investment in a CUPRA Charger should be a one-off long-term investment in a true e-Mobility enabler.
No, all Chargers can also be used to charge Electric Vehicles from other brands as its plug is optimised for the European market.
Our installation partners also carry out all functional tests and inspections in accordance with local requirements. If you require additional services, our installation partners will be happy to offer you an individual additional offer.
Let us know right away if you have a problem. You can reach us via our hotline (+800-73273554) or by email (cupra-seat-support@elli.eco) within Europe. Outside Europre, please contact your local dealership. Our customer service department will deal with your concerns directly or can transfer you to our technicians.
The initial outlay of the hardware and installation is billed through the webshop. The customer will receive an email with the shopping cart and a link to confirm his order. There they can decide between different types of payment methods (e.g. credit card, PayPal or SEPA) and confirm the payment.
Don't worry about where to charge your EV. The Easy Charging App allows you to charge in more than 200.000 (status: July 2021) public charging points across Europe and, additionally, you can manage your charger at home. You will have all the information in just one single App; history of charging sessions, bills, … - all you need to do is to subscribe with a CUPRA ID.
The App is powered by Elli. Elli is a company that is part of the Volkswagen group and in charge of offering charging solutions for electric cars.
The App is powered by Elli, Elli is part of the Volkswagen group and in charge of all activities connected with the charging of electric cars.
The Easy Charging App is for free, you can download it at the iOS App Store or Google Play. To subscribe you simple need a CUPRA ID (if you don´t have one you can easily create it) and the VIN of your car.
The Easy Charging App is free and can be downloaded at the iOS App Store or Google Play. To subscribe you will need a CUPRA ID and the VIN of your car.
There is no activation fee, you can sign up for free. There are different tariffs that cover all EV-driver´s needs, from casual users to frequent users. The prices for AC, DC and Ionity charging vary from tariff to tariff and are displayed in detail when you subscribe in the App.
There is no fee to sign up, there´s a tariff with and without a monthly base fee and different prices for kWh. The different tariffs cover all EV-driver´s needs, from casual users to frequent users.
There are no special tariffs for charging abroad. Your tariff is valid in all European markets where Elli has charging stations.
A RFID Card (radio-frequency identification) is a card that is necessary to sign up. You will be able to order it in the process of subscription.
Furthermore, you need the card to activate your connected Wallbox, and at many stations you can start the charging process with the card.
Currently there are two possibilities to start and stop your charging session at public charging points. Either you authorise the session with the RFID card (by holding it to the card reader of the charging point). When you start a charging session with the RFID card, you must end it also with the RFID card.
Another way to start the charging session is to start it via the App. Select the charging point, connect the cable and click on “start charging” – after a couple of seconds (depending on your internet connection and the servers of the Charging Point Operator) the session will start.
A CUPRA Charger is a wall mounted charging device, ideally installed at your home garage, which lets you charge your vehicle comfortably and safely.
Moreover, it can offer remote functionalities and even Internet connection so you can control it remotely and receive charging statistics to your user portal.
Moreover, it offers internet connection so you can control it remotely and receive charging statistics to your user portal.
The benefits that the CUPRA charger offers when it comes to home charging:
Having an Plug-in Electric Vehicle (PHEV) or Full-Electric Vehicle (BEV) means that you can charge your vehicle both on the street, using an Easy charging, and at home, using either CUPRA Charger for optimized-battery charging or also on a conventional plug-in socket.
Having an Electric Vehicle means that you can charge your vehicle both on the street, using an Easy charging, and at home, using CUPRA charger to top up your battery faster and allowing you to plug into a conventional plug socket.
CUPRA Charger: available in 1 ph and 3 ph modes for up to 11kW AC
CUPRA Charger Connect: Connecting to your home internet you can add remote functionalities. management.
CUPRA Charger Pro: Similar to CUPRA Charger Connect, but including this includes integrated 3G connectivity and a certified MID energy meter an energy meter which lets you measure your charger consumption.
No, all chargers can be used to charge both PHEVs and BEVs from most brands, since EU-plug is Standard is universal, according to IEC 62196-2 and IEC 62196-3 and local standardization initiatives…so an investment in a CUPRA Charger should be a one-off long-term investment in a true e-Mobility enabler.
No, all Chargers can also be used to charge Electric Vehicles from other brands as its plug is optimised for the European market.
Our installation partners also carry out all functional tests and inspections in accordance with local requirements. If you require additional services, our installation partners will be happy to offer you an individual additional offer
Let us know right away if you have a problem. You can reach us via our hotline (+800-73273554) or by email (cupra-seat-support@elli.eco) within Europe. Outside Europre, please contact your local dealership. Our customer service department will deal with your concerns directly or can transfer you to our technicians.
The initial outlay of the hardware and installation is billed through the webshop. The customer will receive an email with the shopping cart and a link to confirm his order. There they can decide between different types of payment methods (e.g. credit card, PayPal or SEPA) and confirm the payment.
Don´t worry about where to charge your EV. The Easy Charging App allows you to charge in more than 200.000 (status: July 2021) public charging points across Europe and, additionally, you can manage your charger at home. You will have all the information in just one single App; history of charging sessions, bills, … - all you need to do is to subscribe with a CUPRA ID.
The App is powered by Elli. Elli is a company that is part of the Volkswagen group and in charge of offering charging solutions for electric cars.
The App is powered by Elli, Elli is part of the Volkswagen group and in charge of all activities connected with the charging of electric cars.
The Easy Charging App is for free, you can download it at the iOS App Store or Google Play. To subscribe you simple need a CUPRA ID (if you don´t have one you can easily create it) and the VIN of your car.
The Easy Charging App is free and can be downloaded at the iOS App Store or Google Play. To subscribe you will need a CUPRA ID and the VIN of your car.
There is no activation fee, you can sign up for free. There are different tariffs that cover all EV-driver´s needs, from casual users to frequent users. The prices for AC, DC and Ionity charging vary from tariff to tariff and are displayed in detail when you subscribe in the App.
There is no fee to sign up, there´s a tariff with and without a monthly base fee and different prices for kWh. The different tariffs cover all EV-driver´s needs, from casual users to frequent users.
There are no special tariffs for charging abroad. Your tariff is valid in all European markets where Elli has charging stations.
A RFID Card (radio-frequency identification) is a card that is necessary to sign up. You will be able to order it in the process of subscription.
Furthermore, you need the card to activate your connected Wallbox, and at many stations you can start the charging process with the card.
Currently there are two possibilities to start and stop your charging session at public charging points. Either you authorise the session with the RFID card (by holding it to the card reader of the charging point). When you start a charging session with the RFID card, you must end it also with the RFID card.
Another way to start the charging session is to start it via the App. Select the charging point, connect the cable and click on “start charging” – after a couple of seconds (depending on your internet connection and the servers of the Charging Point Operator) the session will start.
Firstly, check the following:
If none of the above solve the problem, please contact your dealership.
If you don't register and fully activate CUPRA CONNECT services, you can only use the services required by law (Public Emergency call).
Also, you will not be able to enjoy online services from Safety and Service, Remote Access via the app or Online infotainment. Your Navi System+ will not navigate online and "Hola Hola" will only work with specific voice commands.
To place the order and activate the CUPRA CONNECT services for a Leon, Formentor and Ateca, both the owner of the vehicle and any other user who has access, are authorised.
There is only one primary user per vehicle, as well as one secondary user, one guest user and up to 4 logged users. The different roles are described below:
To place the order and activate the CUPRA CONNECT services for CUPRA Born, both the owner of the vehicle and any other user who has access to the vehicle, are authorised.
There is only one main user per vehicle, as well as one guest user and up to 4 logged users. The different roles are described below:
CUPRA maintains a database of all personal data provided by customers, as well as other information which is necessary to provide CUPRA CONNECT services, such as car data and geo-localisation. All data generated from using CUPRA CONNECT services belongs to you, the customer. As such, data usage is dependent on your explicit consent.
All data usage takes place in compliance with the EU General Data Protection Regulation (GDPR). For more information, consult the CUPRA CONNECT Privacy Policy.
Please note that all data is used only by CUPRA and its distribution & service partners. Data is not shared with third parties for commercial reasons and in most cases, it's kept anonymous (non-anonymous data is used only when necessary). In such cases, CUPRA processes the data according to strict security guidelines.
CUPRA CONNECT is available in Germany, Belgium, the Czech Republic, Denmark, Finland, Norway, Sweden, France, Great Britain, Ireland, Austria, Switzerland, Italy, Spain , Portugal, Poland, Hungary, Greece, Cyprus, the Netherlands, Luxembourg, Bulgaria, Romania, Croatia, Slovenia, Malta, the Slovak Republic, Andorra, Estonia, Latvia, Lithuania, Serbia, Albania, Macedonia, Bosnia Herzegovina, Ukraine and Gibraltar.
For GEN3 cars, CUPRA CONNECT is also available in Montenegro.
When your car detects a serious accident due to airbag deployment or belt tensioner, a connection is automatically established with the Emergency Call Centre.
If CUPRA CONNECT is activated, the Call is made to a private service instead of the public/local emergency phone number. With Private Emergency Call, Emergency services receive additional data regarding the nature of the accident, such as location, address, number of people involved and severity of the accident.
Additionally, HMI language is passed on so you can always be attended in your language, even abroad. If your language isn't available, you'll be attended in English, no matter where you are.
If you prefer, we'll stay on the phone with you until the emergency services arrive. Please keep in mind that normally we don't track your location. Your data is only transferred in the case of an accident to ensure your safety. Manual activation of the Emergency Call feature via the three-button module or the Infotainment screen is also available.
The Breakdown Call is always activated manually, but in the case of a minor accident (which does not exceed the accident threshold) a popup will appear with three buttons (Activate Emergency Call, Activate Breakdown Call Assistance Call or Cancel). Anyone can contact the Breakdown Call service by pressing the center button in the three-button module or in the "phone" section of the in-car menu.
When you activate the Breakdown Call service, your vehicle transmits information such as mileage (km), current warning lights and error messages, so the CUPRA Agent can better serve you and spot the fault seamlessly.
When activated, the Breakdown Call also shares the time and location of your car so your operator knows where to find you. This is useful if your car is broken down in a sparsely populated area and you don't know exactly where you are.
When your Onboard infotainment system sends you a reminder about an upcoming inspection, your Preferred Service Partner (PSP) receives a notification. The workshop then gets in touch with you to arrange an appointment, using your preferred contact method (e-mail or phone).
Your PSP will receive the following information about your car:
Vehicle Status shows the following information about your car:
If you car was in an area with poor network coverage, such as an underground car park, it may have failed to send parking data to the server. Under normal circumstances, your car's last Parking Position is sent to the server as soon as the engine is switched off.
When you activate CONNECT, your Navi System+ gets upgraded and goes online with access to up-to-date information. There are no extra charges - all data consumption from navigation is included with the CONNECT service package.
The following services are included: free of charge:
The Parking service shows you the total number of available parking spaces in:
It also shows additional information such as:
When you activate CUPRA CONNECT, ""Hola Hola"" gets better at understanding natural speech (with Natural Language Control). This lets you give commands in a natural way, without having to learn specific ones. As long as you have an internet connection, you can:
Hola Hola also lets you dictate SMS messages and emails. To dictate a message, press the Microphone button and speak naturally. When done, you can check the written text and delete or rewrite if necessary.
Natural Language Control for all cars (GEN3 and GEN4) supports:
Natural Language Control for GEN4 vehicles also support:
A VIN (vehicle identification number or chassis number) is your CUPRA's unique 17-digit code. It's a combination of numbers and characters.
You'll find it in your registration papers or printed on the bottom left side of the windscreen, near the wipers as you stand facing the car.
The S-PIN is a 4-digit code created for your CUPRA ID during registration. You’ll need it to lock and unlock the doors remotely, as well as to control the remote climate control function.
Once you've created your CUPRA ID, you'll receive a confirmation email asking to verify your account. It may take a few minutes for the email to reach your inbox (remember to check your Spam folder). Open and click on the link in the email to verify your account. You’ll then be directed to the CUPRA portal, where you can log in with your CUPRA ID.
From the CUPRA portal, you can enrol your car and link it to your user account. Then you'll be able to enjoy the full range of CUPRA CONNECT GEN3 services.
If you don't receive the confirmation e-mail, please contact CUPRA Customer Care and we'll do our best to help you.
To use CUPRA CONNECT GEN3, you need to assign a car to your user account. To do this, log into the CUPRA CONNECT App or the website myseat.com and enter your car's VIN (vehicle identification number). This step is not necessary if you directly log in to the Infotainment system with your CUPRA ID (see “11. In-car activation”).
The free trial always lasts a minimum of 12 months, but the exact period may vary depending on your country and equipment level. The remaining time is linked to your vehicle and displayed in your user account. After the free trial period is over, you'll need to renew your subscription to keep enjoying the service.
See below the prices for the German market. Final prices per country may vary depending on VAT and exchange rates:
*Amazon Alexa: Only available for Leon and Formentor
In-car activation lets you enrol your car while you’re sitting in it, linking it with your CUPRA ID so you can start using CUPRA CONNECT GEN3 services.
The registration assistant will lead you through the simple process of creating your CUPRA ID account in your car, logging in and enrolling your vehicle, and then adding it to the Garage.
During the registration process, you can view all the necessary legal information (GTC, Privacy Policy) and accept the CUPRA CONNECT contract agreement.
In-car activation is possible in:
The CUPRA Leon and CUPRA Formentor with Media System+ and Navi System+. Also for CUPRA Ateca w/ Navi system.
You can select and switch between different privacy modes via the Service Management and Control Centre sections in the Infotainment screen.
If you lose your device, you can change your password by entering the My CUPRA portal from another device. The new password will be required when using any of the CUPRA CONNECT App services.
For additional security, you can modify the app settings so that you need to re-enter your password after a period of 5, 10 or 15 minutes with no account activity.
First, make sure you have the latest version of the app installed on your smartphone. To check this, visit the Apple App Store or Google Play Store and install any available updates.
If you still can't log in to your CUPRA CONNECT account, go to the CUPRA ID portal and try using the following to identify your account and reset your password:
If this doesn't fix the issue, please contact CUPRA CONNECT Customer Care and we will do our best to help you.
Yes. Go to the Infotainment menu in the car and, under "User", press "Delete user/Restore to Factory settings". This will delete all your data from the car and from CUPRA backend. This process is a requirement in case of transfer of ownership.
In the Driving Data section, you can see an overview of the following:
You can also see the specific details of each previous journey or day If your car is hybrid or electric, you can check your consumption here as well.
You can reset or delete your driving data in the CUPRA CONNECTApp.
With Horn and Turn Signals, you can find your car in a large car park once you're within a 500m radius. You can also activate the horn and turn signals separately.
For safety reasons, it's not possible to activate this service while driving.
The Horn and Turn Signals service only works if:
The optional Volumetric Alarm is activated automatically when you lock your car. If the car detects any attempt of theft and activates the alarm signal (consisting of up to 30 seconds of beeping and up to 5 minutes of flashing hazard lights), a push notification in the CUPRA CONNECT App informs you of the event. Additionally, an automatic email is also sent.
The notification tells you if unusual activity has been detected at or in your car, or if the inclination of your vehicle has changed. It also tells you what part of the car the (attempted) access took place (interior or exterior), as well as the date and time that the incident occurred.
The Area Alert service lets you know if your car is in within your predefined area. For example, if you have lent your car to someone who has moved your car into or out of an area, you'll be notified via email or push notification so that you can take the appropriate steps.
You can create up to 10 areas, but you can only activate up to 4 alerts at the same time. Additionally, you can select whether a notification should be periodic, once-off or always active. The Area Alert service tolerates up to 25 meters of difference before sending an alert.
If you have to lend your car to someone, the Speed Alert service notifies you if your car exceeds your predefined speed limit. You can create up to 10 speed alerts, but you can only activate up to 2 alerts at the same time. Additionally, you can select whether a notification should be periodic, once-off or always active.
Check the notification history in the CUPRA CONNECT App.
The e-Manager is for controlling the charging process of e-HYBRID models. The e-Manager lets you start & stop an immediate charge, or schedule charging.
You can also set your e-HYBRID to charge during optimal hours for saving energy costs, such as at night time.
Additionally, you can use the e-Manager to set the maximum charging current (improving the use of the battery and extending its lifecycle).
The e-Manager within the CUPRA CONNECT app lets you check the following:
For CUPRA e-HYBRID models, you can set departure times for your car via the CUPRA CONNECT app and control the temperature prior to trips.
Your car wakes up in time before departure and automatically charges the battery and/or adjusts the climate controls at your scheduled departure time.
The Departure times service also lets you set the following:
Yes, you can be notified via push notification when your car battery is fully recharged.
You might need to download the latest SW update on the infotainment system in order to see Amazon Alexa. To do so, check the notification center on the upper-right corner of the screen. You might also need to restart the infotainment system after that.
Also, you must be registered as a Primary User to access the in-car store.
To create a user account (CUPRA ID) on your My CUPRA app, click "Login" and then "Registration". Next, enter your email address and create a password. Then click "Registration". You will automatically receive a confirmation email. Click on the link in the email to complete registration. The first time you log in with your user data, you can fill in your personal details (first name, last name, date of birth, etc.).
You can also create your CUPRA ID through the CUPRA Private Area.
CUPRA CONNECT GEN4 services are part of the standard equipment of your CUPRA Born.
Your car can only be controlled from your user account. You can only enrol/link one user account to your vehicle, if you want to change the linked user you will have to do a factory reset and carry out the enrolment process*.
*This process only applies to first CUPRA Born vehicles produced.
Please, ensure that the enrolment process has been successfully completed and you have linked your CUPRA ID user account, so that you can remotely see the status of all services through My CUPRA app. If you are not enrolled, you will not be able to see your available CUPRA services.
The "Online mode" makes it possible to activate the vehicle/usage data and the location data. Thus, it is a must to be in ""Online mode" before starting the Enrolment process.
The "Offline mode" avoids sending or receiving data for online functions. Once enrolled, you can activate/deactivate all CONNECT services at once by selecting the "Private Mode" (Online/Offline) in the Welcome Screen, Control center (globe icon) and under "settings" in the infotainment menu.
*This process only applies to first CUPRA Born vehicles produced.
The Battery Charging function, which can be managed through the e-Manger section in the My CUPRA app. Thanks to the e-Manager, you will have the possibility of manually starting of immediate charging to allow an early departure with full battery or even establish the battery percentage at which you want to charge the vehicle.
The charging process is optimally performed to save energy costs. This includes charging during the night or starting and stopping the charging process according to the customer needs. The connector cable can be released automatically once the process is finished, if previously configured by the user.
You will also be able to set up the maximum charging current (improving the use of the battery and extending its lifespan). Using the My CUPRA app you can check the charging status, remaining range and remaining charging time and the connection through the charging plug.
By enrolling to CUPRA CONNECT, the detailed information over charging stations in the area is upgraded. You will also be able to check their opening hours, the type of electric charger and their availability. You will know where to charge your vehicle easily on your route.
The customer can set the desired temperature of the vehicle using the climatisation function before departure via the My CUPRA aap. In addition, when the temperature outside is 4ºC or under, users will have the option to include with the climatisation, the front seat heating.
The CONNECT Privacy Policy and Terms and Conditions are available after the enrolment process, by clicking on Legal Notice in your infotainment menu. Also, information about Data Protection can be found via the My CUPRA app.
CUPRA Priority delivery is a service designed for CUPRA customers that guarantees a delivery time of up to 21 days from the order at the dealership to the delivery of the car (at the dealership).
Yes, the CUPRA Priority offer is quite broad and lets you customise the car with the help of pre-designed packs that allow you to change the colour, wheels and some optional extras.
You will find all the options available in the Priority configurator.
Yes, like all CUPRA models you can test-drive the ones available for CUPRA Priority delivery at your nearest dealership.
Yes, your dealership will guide you through what’s on offer and give you all the help and advice you need.
You can also configure your car on our website and generate a configuration code which will allow you to share your preferences with your dealership much quicker and easier.
Configure your car on our website and there you will find the price and the different financing options available. If you need more information, we advise you to contact your nearest dealership.
Currently the CUPRA Priority service is only available for the CUPRA Formentor, CUPRA Leon 5D and CUPRA Leon SP hybrid versions.
The edition of the owner's manual is the same as the vehicle’s year of production.
You can check the compatibility of your smartphone with your car model in the "CUPRA compatibility list" PDF available on the "Bluetooth Compatibility" section of this page.
The vehicle owner’s manual is an instructional booklet that is specific to your vehicle. It includes important information to make you a better driver and car owner, including maintenance and troubleshooting advice.
In this manual section, you can download 3 types of documents:
The recommended tyre pressure for your model can be found in the owner’s manual.
If the pressure is too high, the centre of your tyres will make disproportionate contact with the road which causes uneven tread wear.
Check tyre pressure at least once a month, and also prior to any long trip. Most petrol stations have measuring equipment. If possible, it’s best to check the pressure when the tyres are cold.
Tyres lose on average 0.1 PSI of pressure every three months. If yours are losing pressure more quickly you should contact your local workshop.
There is no specific life plan for a tyre. Your driving style, vehicle set up or tire pressure will all influence end wear. Good care of your tyres can significantly help their mileage. Passenger car tyres should be replaced by the time they reach a tread depth of 1.6mm in one of the measurable grooves.
You will find the information in the technical documentation of your vehicle. If you have any doubts you can consult your local CUPRA dealer.
CUPRA Care is an all-in-one optional package that combines maintenance services, warranty extension and vehicle insurance.
This service can be ordered at any CUPRA dealer through a subscription model.
CUPRA Care combine vehicle maintenance services (Basic: Technical Inspection, oil and filter change. Premium: Technical Inspection, oil, filter change and wear parts), warranty extension (2 + 3 years) and vehicle insurance, as an option. This package may change per market.
CUPRA Care services can be contracted for a period of up to 10 years. They can be contracted at the time of the sale of the vehicle or at any time during the lifespan of the vehicle.
CUPRA Care service package can be purchased in any CUPRA service.
CUPRA Care is available at a discount of up to 50%. Consult with your workshop to find out all the details and contract the service that best suits your needs.
CUPRA E-CARE are three packages with different services to fit the needs of each user. This car care packages combines service and maintenance, warranty, mobility services, car insurance, charging solutions and tyre care.
CUPRA E-CARE can be ordered for as long as the customer needs it, at any CUPRA service specialist for a monthly subscription model.
There are three CUPRA e-care packages, just choose the one that fits to your needs:
This package may change according to market.
CUPRA e-CARE services have a flexible contracting model. It means that the contract can therefore be taken for as long as the user needs.
They can be contracted at the time of vehicle purchase or at any time during the lifespan of the vehicle. It is also available for leasing electric cars.
CUPRA Care service packages can be purchased at any CUPRA service specialist.
With Auto Credit and Classic Credit, the bank remains the owner of the vehicle until the final instalment is paid. It also keeps the vehicle's registration document. With the payment of the final instalment, you become the sole owner and receive the vehicle registration document.
The interest rate for Auto Credit and individual loans is set at the beginning of the contract term and remains the same over the entire period.
Both the Auto Credit and the Classic Credit are generally referred to as balloon financing. With balloon financing, you have little or no down payment and low monthly payments over the entire term of the contract. The closing instalment is correspondingly higher. Balloon financing is especially suitable for you if you cannot raise a large amount at the moment but expect higher financial resources in the future and would like to benefit from higher monthly liquidity.
With Auto Credit, you also have the option of returning the vehicle to the delivery CUPRA partner instead of paying the final instalment. This makes the Auto Credit attractive and flexible.
If you would like to have a low monthly instalment, you can do so by paying a higher down payment at the start of the contract. This reduces the total charge to be paid right at the beginning, which has a positive effect on the level of individual instalments.
If you lack such financial means at the outset but expect to have them in the future, balloon financing is the best type of financing for you. This financing type offers low monthly instalments and a higher final instalment. You can find more information in the following paragraph.
Both the Auto Credit and the Classic Credit are generally referred to as balloon financing. With balloon financing, you have little or no down payment and low monthly payments over the entire term of the contract. The closing instalment is correspondingly higher. Balloon financing is especially suitable for you if you cannot raise a large amount at the moment but expect higher financial resources in the future and would like to benefit from higher monthly liquidity.
With Auto Credit, you also have the option of returning the vehicle to the delivery CUPRA partner instead of paying the final instalment. This makes the Auto Credit attractive and flexible.
As a rule, you can trade in your current vehicle and use the profit to pay part of the financing for your new vehicle, such as the down payment at the beginning of the contract period. Depending on your down payment amount, you can lower the monthly payments.
Ask your CUPRA partner about this option.
You can freely choose from the entire range of configuration options and models from CUPRA and put together your own personal dream car.
Upon accident resulting in a total loss or theft, the optional CUPRA purchase price protection protects you, regardless of whether it is caused by a third-party or self-inflicted. The purchase price protection reimburses you for the difference between the original purchase price and the replacement value of the vehicle. If you have fully comprehensive insurance as part of the contract, the purchase price protection also covers the excess. Therefore, the purchase price protection makes purchasing a new vehicle much easier for you. If you also take out an ŠKODA fully comprehensive insurance, the purchase price protection is particularly cheap for you.
With a Classic Credit, you pay the contractually agreed final instalment at the end of the contract period, whereby you become the owner of the vehicle. In this case, the residual value of the vehicle is irrelevant, as it becomes your property in any case.
With Auto Credit, you have a securitised right of return, which is issued to you by your CUPRA partner. You may also return the vehicle to your partner at the end of the contract period. Upon choosing this option, the process is very similar to that of leasing. In this case, your CUPRA partner bears the risk of used vehicles, but the residual value does not matter to you as a customer. If you choose to continue financing the car, you may conclude a new contract to finance the final instalment (creditworthiness required). At the end of the contract period, the vehicle becomes yours. If you pay the final instalment in full, you are also the owner.
A car subscription is the flexible way to drive your own car without being tied to long contract periods. The monthly rate already includes all owning costs. Only the costs for electricity and car washes have to be added.
The advantage of a car subscription is that you are flexible with full cost control and always drive a top-maintained car. We take care of the registration, insurance and taxes for you, so that you only have to fulfill your keeper obligations.
In addition to your monthly rate, a starting fee and a one-time fee for the vehicle delivery to a desired address / desired station, when changing the vehicle class or when returning the vehicle (e.g. additional kilometers) can be added. Additional costs may arise in the event of administrative offenses, damage or misdemeanors.
XXX free kilometers per month are included in your car Subscription. An upgrade to XXXX or XXXX free kilometers per month is also possible as part of an additional kilometer package. Any additional kilometers traveled will be billed separately in the event of a vehicle exchange, class change or vehicle return.
To make your car subscription as flexible as possible, up to four other people from your household can use the vehicle. These people must be first-degree relatives (parents, children) or spouses / life partners who live in your household. You can enter these additional drivers at the start of the contract. All drivers must meet the requirements regarding minimum age, driving experience and possession of a driver's license.
The monthly rate includes the use of the vehicle as well as the costs for registration, general inspections, vehicle tax (not applicable for electric vehicles), maintenance, wear parts, inspection and tires as well as insurance.
The majority of the fleet consists of well-maintained pre owned vehicles with a maximum age of three years (after first registration). For a small extra fee, you can use the "Forever Young Guarantee" to secure a vehicle that is no longer than 12 months old at the time of handover and which we will exchange at the latest when the vehicle is 18 months old.
Depending on the selected vehicle class, optional vehicle equipment can be selected during your ordering process (e.g. automatic transmission, navigation).
The contract period begins when the vehicle is handed over to you. The minimum contract term also starts at this point in time.
We want to get you on the road quickly and flexibly. You can select the exact delivery date you want during the ordering process. You will receive your vehicle no earlier than XX days after your order.
You will need your identity card or passport and your driver's license when getting your vehicle handed over.
The Leasing service offers you a monthly payment contract that will allow you to enjoy your CUPRA, as well as all the services you need to drive the vehicle (insurance and complementary repair service plan, maintenance plan, tyre plan, fuel card...).
Each of the monthly rentals includes all of these services, so you will be able to use the car as if it were your own, but with more added benefits and a more affordable payment method.
You choose. You can contract the CUPRA Leasing service with no down payment or with a down payment of up to 30% of the car's value, depending on the rental you wish to pay each month.
You can choose any period between 36, 42, 48, 54 and 60 months depending on your specific needs.
With the CUPRA Leasing service, you choose the mileage. Contract from 30,000 km to up to 200,000 km per year, adapting it to your needs.
At the end of your CUPRA Leasing contract, you can choose to hand your car back, swap it for a new one or purchase it outright through the CUPRA Leasing Sales Department.
If you wish to buy it, you can make all the arrangements by sending an email to xxx@vwfs.com
No, at the end of the agreement you will have to hand the vehicle back without paying the final payment.
Maintenance, insurance and complementary repair service, roadside assistance, tax management and payment.
Each month you will receive the corresponding charge in your bank account.
Yes, you can go anywhere in the European Union, but it is necessary to request the CUPRA Financial Services department for your car's original documents.
Yes, the Leasing service is aimed at private and business users and the self-employed.
To hire the service you can go to your nearest CUPRA retailer with your personal and financial documents. The documents we need are:
With the CUPRA Leasing service, you have roadside assistance 24 hours a day as well as the possibility to have extra assistance services, depending on the service package selected.
The car can be driven by anyone with a valid driving licence in Spain, with no restrictions in terms of age or of how long they have held their driving licence for.
Yes, if you are self-employed or own a company, you can claim a deduction for the amount (percentage) you use the vehicle for your professional or business activity. If you have any queries, please ask your personal advisor for more information.
Yes, of course. You can request a test drive at your nearest retailer, whenever you want.
If your request is not granted, it will be cancelled at no cost to you whatsoever. If you would like us to help you find other ways of enjoying your new CUPRA, please contact your nearest retailer.
Cancellation of the Leasing service before the end of the contract is possible, although an early termination penalty is charged.
Leasing is not only interesting for business people, but is also enjoying increasing popularity among private individuals. Advantages are obvious: consistently low monthly payments and no used car risk. In addition, you receive a cutting-edge vehicle without having to pay the full purchase price. This is why many people now consider private leasing to be a good alternative to cash purchases or financing.
Yes, you can put together your CUPRA without restrictions.
You can either choose from a large selection of new cars that are immediately available, or you can configure your vehicle to meet your needs. The possible waiting time is identical to the time you have to wait when buying a vehicle in cash, for example.
No problem with CUPRA Private Leasing: Up to XXX KM more or less are within the tolerance limit. You can also easily offset the costs at the end of the term. And if you have even driven less than agreed, you will be reimbursed up to XXX fewer KM. Here, too, the tolerance limit of XXX KM applies, during which no billing takes place.
No. Normal signs of use and minor damage, which correspond to the usual signs of use, are usually not objected to. In the event of major damage and defects that, according to the expert, go beyond the normal signs of use, the amount by which the vehicle value was reduced must be replaced. The hull insurance provides additional security: it is liable for damage caused by an accident, for example - even if it was caused by oneself.
Even with a leased vehicle, you have a free choice of insurance for your vehicle.
In accordance with the leasing terms and conditions, a fully comprehensive insurance is mandatory.
